Existing Customers

This section discusses the importance of building and maintaining a relationship between the credit department and customer. It includes a brief overview of what information to look at when deciding to increase credit limits as part of the accounts receivable management process. Also, it includes a list of red flags that indicate when customers are turning into debtors.

Building and Maintaining Relationships with Customers

A relationship between the credit department and customer can uncover issues before they become problems. Once a relationship is established, asking questions regarding future payments is more likely to get honest answers that can provide insight into the current state of the customers' business. Successful communication with a customer can help protect your company from potential future losses.

Future loss is not the only reason to build the relationship, managing the accounts receivables process closely and anticipating customers' needs is an important part of keeping customers happy. If the credit department has the insight to raise customers' credit limit before orders are placed, time is saved for both the customers and the sales to cash process.

I would like to take this opportunity to thank you for all your support. You have worked a number of difficult problem loan situations and have always done a great job with your attention to detail and active follow-up. CIT has always been proactive in its collection efforts and recognizes the benefits of having a firm like Aguirre, Aikman + Brown assist with the collection effort.

Vard K. Griffith
Vice President, CIT
Business Credit

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