Do's + Don'ts when Contacting a Debtor

The main goal of a collection department should be quick and professional debt recovery.

• Be Prepared - Before calling make sure to have all the accounts information necessary at your fingertips. Do a quick review of the information to identify and prepare for any possible issues the customer might discuss.
• Stay Calm - Keep emotions out of the conversation. Don't be arrogant or hostile. Be confident and stay in charge of the conversation.
• Listen - Learn to distinguish between excuses and legitimate reasons for non-payment. There are legitimate reasons for late payment. Listen to what the customer is telling you, review their payment history and make an assessment.
• Negotiate - If the customer claims they can't pay the full amount, work out a payment arrangement. Your goal should be to get off the phone with an arrangement to pay the balance due.

For help contacting debtors, contact us.

B-Right trucking has contracted collection accounts to Aguirre, Aikman + Brown since November 15, 2001. We have been extremely pleased with their outstanding ability to collect our past due accounts. My company is completely satisfied with the service that Aguirre, Aikman + Brown has provided to us and I highly recommend them.

Susan J Lunsford
Accounts Receivable Manager,
B-Right Trucking Company

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